Winning service strategies to unlock the value of the install base

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The install base represents a great source of aftermarket revenues and profit for all Original Equipment Manufacturers (OEMs). Download and View On-Demand recording of the webinar hosted by Mize with the leading industry experts to learn about the strategies to win in the aftermarket and maximize the lifetime value of the customers.

Webinar Topic:  Winning service strategies to unlock the value of the install base  

Date & Time:  Feb 26th, 2019 at 1 PM EST/12 PM CST

Presenters:  Michael R. Blumberg, CMO, Mize

Tom Schlick, Operational Coach & Consultant, CO2 Partners Author of the book ” Jumpstart Your Service Revolution.”

During this Webinar presented by leading Industry experts, you will learn about:

  • The strategic role & value of installed base in driving aftermarket revenue
  • Building customer loyalty and sensational customer experience through great service
  • Enabling service revenue growth
  • Service as the first line of defense against industry/market disruption
  • Platform to grow revenues from service contracts, parts, repair, maintenance, and digital services

About the Presenters:

Michael-R-BlumbergMichael R. Blumberg is an innovative business executive with an unequaled background in Aftermarket Services, Reverse Logistics, and Warranty Management. He is talented at analyzing current capabilities, and market needs leading to the development of realistic strategies for business expansion into previously uncharted territory Michael’s thought leadership and strategic leadership has positively enhanced the profitability of many organizations across varied industries. Michael is Chief Marketing Officer (CMO) of Mize, the leader in Connected Customer Experience.

Tom SchlickTom Schlick has over 30 years of experience as a customer-focused business operations executive. He is the author of Jumpstart Your Service Revolution: Transform Your Company’s DNA and Thrive in an Age of Disruption.  Tom is known as a transformational leader, successfully leading organizations through high growth as well as difficult turnaround situations. Tom has the unique ability to build cohesive, high-performing teams that can work cross-functionally in alignment with common goals. Prior to joining CO2 Partners, Tom held a senior executive position in both public and privately-held companies including Johnson & Johnson (Sterilmed, Inc.), Emerson Electric, ACCO Brands, XRS Corporation (now part of Qualcomm), and Entrust Datacard.