Framework, Controls, and Systems to reduce Warranty Fraud and Excess costs

Actionable framework for reducing fraudulent warranty claims (On-Demand Webinar Recording)


On-Demand webinar recording

 Download on-demand recording of interactive Webinar hosted by Mize and sd-ize About

“Framework, Controls, and Systems to reduce
 Warranty Fraud and Excess costs”. 

Fraudulent warranty cost  an estimated 3-15 percent of a company's warranty costs.  The companies can save millions of dollars a year by implementing  framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations.

This Webinar by  Warranty industry experts provides  a clear, practical, and actionable framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. A system of efficient warranty management that can reduce costs without upsetting the customer and dealer relationships.

During this Webinar presented by leading Industry experts, you will learn about:

  • Understand the  different forms of warranty fraud
  • Uncover issues in your company's warranty processes
  • Learn methods to detect and prevent fraudulent activities
  • Implement a robust system of warranty cost control



Matti Kurvinen

Managing Director of sd-ize and Author

Matti Kurvinen is a recognized expert in warranty and service operations. He helps clients in service cost reduction and transparency and in their paths to digitalization and becoming service businesses models with the current realities in installed base management and product/component traceability many companies are struggling with. Matti is a Founder and MD of sd-ize consulting and Co-author of Warranty Fraud Management book


Ashok Kartham

CEO, Mize Inc.

 Ashok Kartham is the Founder and CEO of Mize, creator of the Connected Customer Experience platform that enables companies to maximize the customer lifetime value.  Ashok has 20+ years of experience as CEO of software and high-tech companies. Ashok has 25 years’ experience working with global manufacturers and Fortune 500 companies in delivering enterprise software solutions for Service, Warranty, Parts, Support, and Knowledge Management.

Eric Marlan (Moderator)

Senior Product Manager, Mize

Eric Marlan is a Senior Product Manager with Mize and is responsible for developing product roadmap for Mize Connected Customer Experience Platform and Smart Blox for Registration, Warranty, Service Plans, Support, Field Service, and Knowledge. Eric has extensive experience working with many global manufacturers to implement software solutions for optimizing Warranty Management, Field Service Management, and Service Contracts Management.