Parts eCommerce & Megatrend Impacts on Aftermarket Parts Sales

Download On-demand Webinar Recording

Parts Management

Download On-demand Webinar Recording


The shift of service-parts to online sales channels is large and growing.  Longer-term megatrends will further disrupt OEM parts sales – making your transition to parts eCommerce more urgent – and impacting how best to transition to parts eCommerce. 

Download On-demand webinar recording hosted by Mize where Ted Fellowes, president of Fellowes Research will share his perspective on Parts eCommerce Megatrends and clarify the opportunities and threats facing OEMs, their dealer networks and other stakeholders.  Attendees will come away with insights to guide them through turbulent times ahead.

Webinar Topic: Parts eCommerce & Megatrend Impacts on Aftermarket Parts Sales

Presenters:  Ted Fellowes, President, Fellowes Research

       Michael R. Blumberg, CMO, Mize

       Eric Marlan, Senior Product Manager, Mize

During this Webinar presented by leading Industry experts, you will learn about:

  • OEM ‘AfterSales’ continuing to shift to online channels
  • Parts eCommerce reshaping service-parts solutions sector
  • Synergies of eCommerce with other fixed-ops solutions driving solution suites
  • Advantage partnering with experienced solution providers & experts

About the Presenters:

tedTed Fellowes is President at Fellowes Research, a firm specializing in Fixed Operations digital solutions. Since the mid-1980s, Ted has at the forefront of shaping Part's eCommerce trends and solutions. Ted has been a speaker on Service Parts solutions for VW, Chrysler, Hyundai and Digital Dealer Conferences as well as DealersEdge webinars. Ted has also written articles for FixedOps Magazine focused on part sales and logistics


Michael R. Blumberg is an innovative business executive with an unequaled background in Aftermarket Services. Michael’s thought leadership and strategic guidance has positively enhanced the profitability of many organizations across varied industries. Michael is Chief Marketing Officer (CMO) of Mize, the leader in Connected Customer Experience.

eric_100X100Eric Marlan is a Senior Product Manager with Mize and is responsible for developing product roadmap for Mize Connected Customer Experience Platform and Smart Blox for Registration, Warranty, Parts, Returns, Service Plans, Support, Field Service, and Knowledge. Eric has extensive experience working with many global manufacturers to implement software solutions for optimizing Warranty Management, Spare Parts Management, Field Service Management, and Service Contracts Management.