Enabling Service Technicians to Deliver Better Customer Experience

Your Field Service Technicians are critical to your Aftermarket Service operations and building strong customer loyalty.  They are also the quintessential road warriors and customer heroes. Every day they are on the front line of solving a complex array of service issues.  That’s why anything that   Manufacturers can do to make their Service Technicians smarter, better, and more effective at performing their day to day tasks will have a dramatic positive impact on customer experience, service productivity, and operating efficiency. 

Download the on-demand recording of the webinar, hosted by Mize, will demonstrate the field service applications that companies can utilize to improve technician productivity, first-time fix rates, and customer satisfaction. Through case studies, demos, and best practices, we will examine how advanced capabilities in the areas of Knowledge, Spare Parts, Service Contracts, and Inspections can enable a better customer experience.

Webinar Topic:  Enabling Service Technicians to Deliver Better Customer Experience  

Date & Time:  March 27, 2019 at 1 PM EST/12 PM CST

Presenters:  Michael R. Blumberg, CMO, Mize Inc.

Andrew Thomas, Product Manager, CX and FSM, Mize Inc.

During this Webinar presented by leading Industry experts, you will learn about:

• Field Service apps that improve technician productivity, first time fix, and customer satisfaction
• Utilizing Remote Assistance to help technicians
• Using direct connection to measurement or diagnostic devices to capture better data
• Case studies from Global Equipment Manufacturers
• Impact of FSM apps on service performance metrics

About the Presenters:

Michael R. Blumberg is an innovative business executive with an unequaled background in Aftermarket Services, Reverse Logistics, and Warranty Management. He is talented at analyzing current capabilities, and market needs leading to the development of realistic strategies for business expansion into previously uncharted territory Michael’s thought leadership and strategic leadership has positively enhanced the profitability of many organizations across varied industries. Michael is Chief Marketing Officer (CMO) of Mize, the leader in Connected Customer Experience.

Andrew Thomas is Product Manager for FSM and CX with Mize and is responsible for producing and managing the road map for Mize’s enterprise level Field Service SaaS model Solution.  During his tenure, he has streamlined and standardized the FSM product platform UX/UI across multiple device platforms.