Best Practices To Streamline Supplier Warranty Management

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Original Equipment Manufacturers (OEMs) and Parts Suppliers often face challenges in managing Warranty processes resulting in

  • Long cycle times for quality improvement,
  • Higher incidents of No Trouble Found (NTF/NFF), and
  • Inefficient and error-prone warranty processes.

OEMs and Suppliers can collaborate to:

  • Standardize the exchange of claims and returns data
  • Streamline Parts Return and analysis processes
  • Track Corrective actions to improve Quality

You can now download the on-demand recording of live webinar hosted by Mize in partnership with Tech Mahindra and leading experts to learn about best practices to optimize Supplier Warranty Management.  

Webinar Topic:  Best Practices for Supplier Warranty Management  

Presenters:  Michael Roberts, President MR Insights, LLC.

Eric Marlan, Senior Product Manager, Mize.

Moderated by:  Alan Horne, Business Manager - Automotive Industry, Mize.


During this Webinar presented by leading Industry experts, you will learn about:

  • Simplifying and standardizing the data exchange between OEMs and Suppliers
  • Streamlining Parts Returns and Inspection processes
  • Best practices to reduce No Trouble Found (NTF) and Claim rejection rates
  • Tracking corrective actions to drive Quality improvements
  • Implementing systems to improve efficiencies, and reduce costs

About the Presenters:


Mike is the President of MR Insights, where he helps to drive change within manufacturers and suppliers who are frustrated with their current warranty operations and processes.  Prior to founding MR Insights, Mike worked for Ford Motor Company for over 33 years until he elected to retire in 2015. During his tenure at Ford,  he served as  Global Warranty Strategy Manager and the business lead supporting Ford’s initiative to modernize, globalize and standardize their warranty transactional systems and processes.


Eric Marlan is a Senior Product Manager with Mize and is responsible for developing product roadmap for Mize Connected Customer Experience Platform and Smart Blox for Registration, Warranty, Parts , Returns, Service Plans, Support, Field Service, and Knowledge. Eric has extensive experience working with many global manufacturers to implement software solutions for optimizing Warranty Management, Spare Parts Management, Field Service Management, and Service Contracts Management.

Warranty Management

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