Aug. 30th, 9 a.m. - 12 p.m.
Mize Presents: Advanced Warranty Management Workshop
Benchmarking and Best Practices
to Optimize Warranty Management
The global marketplace is rapidly changing towards customer-centricity, and businesses must evolve to differentiate their service experience and thrive in a global ecosystem. Post-sale services, including warranty management, have always been a critical interaction point with customers. These interactions have primarily been perceived as a cost center by many manufacturers.
In this workshop, you will be able to benchmark with other global manufacturers and identify the best practices to help your organization shift your warranty management business towards a customer-focused, cost-reducing model while optimizing your internal processes to better adapt to the ever-demanding, ever-evolving customer and service landscape.
Mike Roberts and Mike Stroffolino bring decades of experience in implementing warranty management solutions. They will guide the workshop to help you optimize your warranty management and maximize your service profitability.
Mike Roberts, President of MR Insights, worked for Ford Motor Company for over 33 years and was involved in many different facets of warranty within Ford, including analytics, dealer measurement and reporting, dealership warranty management, counseling, and auditing. He was Ford’s Global Warranty Strategy Manager and the business lead supporting Ford’s initiative to modernize, globalize, and standardize their warranty transactional systems and processes – Ford’s ONE Warranty Solution (OWS) is the benchmark for all other OEMs. Also, Mike is a member of the Automotive Industry Actions Group (AIAG), an instructor for AIAG (CQI-14 Warranty Management and Warranty 101).
President, MR Insights
Mike Stroffolino has 20+ years of experience in the warranty industry with SnapOn, 4CS, PTC, Configt, and Mize working on engagements with leading manufacturers, such as Kohler, AGCO, Husqvarna, Airbus, Yamaha Motor Company, Nintendo, Jacuzzi, JCB, and CNH.
Solution Engineer Manager, Mize
Attend the Mize Feature Presentation
Tuesday, August 31st, 2:15 - 3 p.m.
The Evolution of Warranty Management and Current Trends
20 years of technological advancements – Web, Mobile, Cloud, and AI. Where do we go from here?
Warranty management has changed over the years, evolving as your customers evolved, through a recession and even a pandemic. Be prepared for current business and technology trends to revolutionize how you manage Warranty and Service Contracts in the future.
- Technological advancements such as Web, Mobile, Cloud, and AI got us this far
- Warranty management evolved through economic hardships and globalization
- Future benefits are coming from exciting new technologies such as IoT, electrical and autonomous products, and AI
- Manufacturers should prepare for Servitization, Product-as-a-Service, and Subscription models
Join this feature presentation to hear Ashok Kartham, a pioneer in the Warranty industry and the CEO of companies who developed leading warranty software products used by hundreds of global companies, present the evolution of warranty management.