Strategies for Growth’s℠ 2020 Warranty Chain Management Benchmark Survey

Analysts Take: Warranty Management Is the Best Way for Services Organizations to Ensure Recurring Revenue Streams

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This in-depth overview of industry analyst Strategies for Growth’s℠ 2020 Warranty Chain Management Benchmark Survey, Analysts Take: Warranty Management Is the Best Way for Services Organizations to Ensure Recurring Revenue Streams, is the epitome of a functional resource.

It puts everything in perspective: what warranty management moves work, from peers utilizing them successfully.

This analyst view on warranty management shows:

  • Customer-centric market factors that are driving organizations to improve existing levels of warranty management performance
  • The most needed strategic actions to be taken to attain best practices
  • The most common technology solutions currently being used by services organizations
  • The primary KPIs currently being used by warranty management organizations
  • Steps were taken to impact an organization’s drive to attain warranty chain management optimization.
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Strategies For GrowthSM (SFGSM) is an independent research analyst and services consulting firm founded in 1992. The founder, Bill Pollock served as President & Chief Research Officer (CRO) at The Service Council; Vice President, Principal Analyst, heading up Aberdeen Group’s Service Management Practice; and Managing Analyst, Services Industry at Gartner. In recent years, Bill was named “One of the Twenty Most Influential People in Field Service” by Field Service News (UK); One of the “Top 10 People Every Field Service Pro Should Follow” by Field Service Digital; one of Capterra’s “20 Excellent Field Service Twitter Accounts”; and one of Coresystems’ “Top 10 Field Service Influencers to Follow”. Bill’s blog is accessible @PollockOnService.

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