GWSCA conducted its 2nd installment training webinar, speaking about "Warranty and Service Contract Financials 101" . Download the on-demand recoding of the webinar by filling the form on the right.

Session Overview:   

Michael Paczolt of Milliman and William Eliason of Oracle will be serving as instructors.  This session will discuss the financial side of warranties and service contracts.  The speakers will explain best practices in finance, accounting, and actuarial. Topics will include accruals, revenue recognition, and reserving.

Who Should Attend?

  • Warranty and Service Contract Financials
  • Corporate policy makers responsible for warranty and service contracts operations
  • In-house legal counsel responsible for warranty
  • Warranty and customer service managers and supervisors
  • Warranty and customer service personnel

About our Speakers:


Mike is an actuary in the Chicago practice of Milliman. Mike's area of expertise is property and casualty insurance, including loss reserving and ratemaking. Mike has experience in commercial lines, including workers' compensation, professional liability, general liability, auto liability, and both manufacturer and extended warranties (service contracts). He regularly speaks at industry conferences and has published several papers on the topic of warranties. His experience includes working with insurance companies, self-insured and captive insurance clients.


William is the Global Warranty Finance controller for Oracle.  As Global Warranty Controller for Oracle, William manages Oracle’s global warranty reserve. This includes oversight of consolidating warranty and service contract support financial metrics, which Oracle also uses for forecasting associated with new product offerings, customer quoting, and service product margin reporting. William holds a B.S. degree in Business Administration from Bellevue University, and an MBA degree from the University of Iowa. William is also a member of the AICPA


Terry Hawkins, President of GWSCA stated, “We are excited about this next installment in our 2015 training program. We continue to deliver expert instruction in a format convenient for our warranty and service contract professionals.” Training has always been a primary mission of GWSCA. 

Early Bird Registration is now open for the upcoming GWSCA Second Annual Conference in Chicago on Sept 16 – 18. Reserve your space today !