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Service Knowledge Management: The key to improving First Time Fix

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Field Service Management

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While Field Service Organizations (FSO) may make knowledge resources available to technicians, these assets may be difficult for technicians to find or access it in a timely manner.  As a result, the customer may experience longer downtime while the FSO experiences higher operating costs associated with lost productivity, longer time spent on site, and increased calls to the Technical Support by the Field Service team. 

This whitepaper examines the best practices, tools, and technologies that FSOs can implement to overcome these challenges, transform service, and improve Customer Experience.