Companies can reduce customers support costs by 25% by providing access to contextually relevant knowledge to customer and support agents. (Source: Gartner report “Knowledge Management Will Transform CRM Customer Service”)
m-ize Support provides a Smart Panel with contextually relevant Knowledge for customers, field service techs and contact center agents. The most relevant topics are suggested by the powerful knowledge search engine using product, Service BOM and issue description filters to help find resolutions faster.
The knowledge is available from any channel, including website, smartphone app or during interactions with the customer contact center. Available service knowledge can be collated from all sources including service manuals, operator manuals, technical solutions, service bulletins and previous case history.
Please contact m-ize to learn how you can leverage the knowledge to reduce support costs by 25% and reduce time to answers by 20% to 80%.