The Mize Support Management Solution is the only contact center software specializing in the consumer durable goods industry. Mize Support Management enables your contact centers to deliver support excellence by finding faster and accurate resolution of complex technical issues related to Products, Warranty, Parts, Returns, and Service from Customers, Channel Partners or Service Technicians.
Access to support on all channels, including Web, Mobile, Phone, Email, SMS, Chat, and Social Networks.
With easy access to all relevant knowledge topics, you can route the request to an expert or Dispatch it to Field Service to find the solution
Access Product Configuration or BOM, Warranty, Service Plan, and Maintenance entitlements. Quick access to full Customer, Product, and Service history.
Generate Service Order, Warranty Claim, Field Service Dispatch, Parts Order, or RMA directly from Support Request
Single support software to meet global needs with multiple Languages, Regions, Brands, and Contact Centers
Capture pictures, Videos, Diagnostic data to resolve issues faster
Consolidate Data Warehouse and Analysis of support data related to products, warranty, parts, returns, and service
Capture Customer feedback and Voice of Customer (VOC) to gain customer insights to enhance customer experience
The customer self-service portal allows customers to register products, access Support or Knowledge, or buy Parts or Service Plans.
Monetize service interactions to cross-sell or upsell service plans, parts and accessories, and related products and services.
Support Management delivers immediate benefits to companies, including:
Request a demo today to see how Mize Support Management will benefit your organization.