Mize Named a Major Player in IDC MarketScape Report for Field Service Management

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Mize recognized as a Major Player

Mize, a leading provider of Connected Customer Experience Platform and service lifecycle management software, is recognized as a Major Player in the IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2019-2020 Vendor Assessment. The report profiles 10 leading vendors of Field Service Management (FSM) software.  

Mize is proud to be included in the IDC MarketScape report as a Major Player in Field Service Management and is making the report excerpt available on a complimentary basis.

Mize believes it was positioned in the Major Players Category based on the strength of its Connected Customer Experience Platform and Smart Blox modules.  Mize enables customer-centric manufacturers to retain more customers by making it easier to do business with and then grow higher-margin revenues from the loyal customer base. Mize streamlines service delivery using field service, repair depot, or dealer/service networks. 

 “The Mize CX Platform and Smart Blox product puts revenue creation at the heart of the solution, which enables manufacturers and their stakeholders (e.g., channel partners, service provider network) to execute on goals around profitability that is a key driver in today's experience economy,” writes IDC Analyst, Aly Pinder.  

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IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name. IDC © 2019

*IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2019–2020 Vendor Assessment, Aly Pinder, IDC #US44408719, November 2019