Mize recognized as a Leader in IDC MarketScape Report for Warranty Management and Service Contract Management

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Mize recognized as a Leader

Mize, a leading provider of Connected Customer Experience Platform and Service Lifecycle Management software, is recognized as a Leader in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2019-2020 Vendor Assessment. The report profiles 7 leading vendors of Warranty and Service Contract Management software.  

Mize is proud to be included in the IDC MarketScape report as a Leader in Warranty and Service Contract Management and is making the report excerpt available on a complimentary basis.

Based on rigorous evaluation of Mize capabilities and strategies, the IDC MarketScape placed Mize in the Leader’s category worldwide citing, the following:

  • The product is modular and can be deployed in the cloud, private or public, or on-premise and sits on top of Mize's Connected CX Platform, enabling integration with other corporate systems and applications.
  • Domain expertise and the ability to provide capabilities for a range of warranty needs across a maturity spectrum enable manufacturers of varying sizes to leverage the Mize products.
  • High level of customer support which has been able to meet the evolving needs of its customers across a variety of industries.
  • The Mize Warranty Management product enables an approach to digital transformation which builds on a journey approach to service excellence.

“Mize has a track record and a leadership team that has built a product, a set of functionalities, and a platform which can deliver advanced capabilities across the varied processes which support excellence in warranty management going beyond the basics of claims processing” writes IDC Analyst, Aly Pinder. 

Get the report excerpt today to read more!

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name. IDC © 2019

*IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2019–2020 Vendor Assessment, Aly Pinder, IDC# US44408619 December 2019

Warranty Management

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