Fleet customers represent a significant portion of the revenue and profits for many manufacturers in asset-intensive industries. Product uptime and asset utilization are critical for the fleets, and they expect more direct service relationship with the OEMs to keep their products running.
A Fleet portal to manage the Fleet service relationships enables OEMs, Dealers, and Fleets to:
My Customer Portal from Mize enables your fleet customers to keep track of all their products, access service information, and initiate any of the service interactions. Fleets can access Service requests, Quotes, Parts Catalogs, Parts Orders, Warranty Claims, Service Manuals, and Service Bulletins easily and conveniently from your branded self-service portal or a mobile app.
OEMs can reduce the cost of service delivery while keeping the most important customers satisfied. Fleet Customer Portal powered by Mize Connected Customer Experience Platform and a portfolio of Smart Blox, simplifies all service interactions to optimize customer experience and maximize lifetime value.
Request a Demo now to learn how you can service your fleet customers better to maximize the customer lifetime value.