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Reduce the High Cost of Warranty Claims Processing with Customer Self-Service

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Self-service allows you to provide online warranty support to your customers without requiring any interaction with a representative from your company. The most common types of customer self-service include FAQs, knowledge base, and online discussion forums.

It’s become a necessity for providing a positive customer experience. It has become so crucial that 90% of customers now expect a company’s website to include a self-service application.

This eBook highlights 5 tips to a better customer self-service portal:

  • Highlight the most popular FAQs
  • Use screenshots, video, and audio where possible
  • Keep your content up-to-date
  • Make use of search behavior
  • Optimize self-service for mobile users