Presented by: Sumair Dutta, Dr. Phil Hendrix and Brooks Cutter
Register to Receive Replay Video of Webinar:
Customer Experience Management: Strategies To Succeed
The Service Council recently undertook a comprehensive research campaign to study CEM initiatives across 180 total organizations.
The intent of this campaign was to learn about structure of CEM programs, resources dedicated to customer experience, and results from successful CEM initiatives.
In this replay of the webinar, Sumair Dutta and Dr. Phil Hendrix are joined by Brooks Cutter, as they discuss key findings around CEM program structure and strategy.
This video features some best practices shared by organizations that have been able to drive the most out of their Customer Experience Management initiatives.
Register to receive this video and we'll also send a link to download the whitepaper as well as slides used and other materials concerning The Service Council's research.