This analyst take paper by Bill Pollock, President & Principal Consulting Analyst at Strategies For Growth, focuses on the specific challenges that Warranty Management organizations like yours are currently facing, what opportunities are open with respect to moving toward Best Practices status, and what strategic actions will need to be executed to make it all happen.
The data and analysis contained in this paper are based on the results of the SFG 2019 Warranty Chain Management Benchmark Survey, conducted in November/December 2018. The 2019 global respondent base is comprised of 105 warranty management professionals.
The findings from Strategies For Growth 2019 Warranty Chain Management (WCM) Benchmark Update Survey highlight patterns and trends identified since SFG’s previous annual WCM surveys, and provide an outlook as to what to expect in 2019 – and beyond.
You will learn what technologies your peers are using, which KPIs they measure and track, as well as what the key drivers are that push them to improve their respective WCM performance – and profitability.
Download the Warranty Benchmark Survey results, and Analyst Take Paper now.
Watch OnDemand Webinar “Benchmark and Optimize Warranty Management” hosted by Mize.