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Benchmark Assessment of Supplier Warranty Management Best Practices

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Warranty Management


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Mize in conjunction with MR Insights conducted a study among warranty professionals within the Automotive Industry who are involved in managing warranty transactions between Suppliers and OEMs.

The intent of this whitepaper to provide a summary of key survey findings with respect to how Suppliers, OEMs, and their dealer networks process claims and conduct warranty analysis

This whitepaper also identifies opportunities for improving the ways in which industry participants capture warranty data to perform quality analysis and recommend corrective actions.

These improvements will lead to shorter detection-to-correction cycle times in responding to emerging quality issue, and reduction in No Trouble Found (NTF).