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80% of CEOs believe they deliver a superior customer experience, but only 8% of their customers agree (Bain & Company). Brands should understand the customer journey from the customer perspective.

85% of consumers said mobile devices are a central part of everyday life*. Mobilizing enables connected and personalized experiences closing the gap between the customers and the brands.

Our complimentary webinar, Map, Model, & Mobilize Customer Experience, will help you to deliver a greater customer experience by sharing real-world examples from leading CX experts.

 Agenda:

  • Understanding the 7 Key Strategic Questions Critical for Improving your CX
  • Enhancing Your Customer Experience Framework
  • Understanding the Rational, Emotional, Subconscious and Psychological Experience
  • How to Map an Emotionally Engaging Experience
  • Mobilizing Customer Experience Faster And More Cost Effectively
  • Learning From Real-World Examples Of Customer Experience Case Studies

 Who has Attend?

  • All Customer Experience (CX) executives from marketing, sales, and customer service
  • IT executives, CIOs, responsible for CX enablement

 Speakers:

Colin Shaw
CEO of Beyond Philosophy

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Ashok Kartham
CEO of m-ize

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Eric Marlan
Senior Product Manager at m-ize

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Colin Shaw is an established leader in the field of Customer Experience & Founder & CEO of Beyond Philosophy . Shaw has been recognized by LinkedIn as one of the top business influencers worldwide. Also the author of 4 bestselling business books & an experienced speaker. Beyond Philosophy has helped many organizations improve their Customer Experience including American Express, FedEx, IBM and Caterpillar.  Ashok Kartham is the Founder and CEO of m-ize, a Smarter Customer Engagement platform, connecting brands with mobile and social consumers. Ashok is a successful and Serial Entrepreneur with 20+ years of experience as CEO of software and high tech companies. Eric is a Senior Product Manager at m-ize with 15+ years of Product Management, e-commerce solution delivery experience. Eric has been developing, marketing, and selling enterprise products and solutions to Fortune 500 companies.