Contact Centers are inundated with calls that could have been easily solved by simple access to relevant knowledge topics. Even when customers reach the contact centers, they are frustrated by the lack of knowledge of the support agents to answer their questions.
Enabling simple access to an aggregate of service knowledge hidden inside the various silos will satisfy many of the support requirements of the customers seeking information and the customer service organization that serves those customers.
With Right Knowledge management delivery capabilities, companies can:
Mize Knowledge (mKnowledge) unlocks the potential of knowledge assets by simplifying access to all knowledge including Service Manuals, Service Bulletins, Parts catalogs, Schematics, and other Knowledge assets.
mKnowledge enables companies to:
Using mKnowledge web services API, relevant knowledge topics can be presented to customers and Contact Center agents on any Support or Case management system.
Mize provides simple cloud-based subscription model (SaaS) for publishing and accessing all knowledge resources. You can get going with your Knowledge solution with the responsive web and native mobile access within days with low upfront costs and a cost-effective monthly subscription fee.