In his latest book “Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way”, author Joseph Michelli presents a compelling case study and roadmap on how Mercedes-Benz USA, one of the most iconic brand names in the world, transformed and elevated customer sales and service experiences.
m-ize, software leader in enabling Connected Customer Experiences, has hosted a live interactive webinar with Joseph Michelli, New York Times #1 bestselling author, on: Feb 25th, 2016 at 1 PM EST/12 PM CST/10 AM PST.
Please fill in the form to receive the on-demand recording of the webinar
from this webinar recoding you will learn how to:
- Create a compelling vision for exceptional customer experiences
- Map out your key customer journeys and high value contact points
- Measure customer perceptions throughout their journey with you
- Mobilize employees and dealers to improve your delivery processes and resolve customer needs swiftly and constantly
- Link rewards and recognition to customer experience excellence throughout your organization
Joseph A. Michelli, Ph.D., C.S.P., is New York Times #1 bestselling author of books about world-class customer experience providers (e.g., Starbucks,The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market), and is an internationally sought-after speaker and business consultant.
Dr. Michelli shares his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience.