Prepared By: Sumair Dutta, Chief Customer Officer, The Service Council
Register to Receive Complimentary Whitepaper:
Customer Experience Management: Strategies To Succeed
The Service Council (TSC) recently undertook a comprehensive research campaign to study CEM initiatives across 180 total organizations.
The intent of this campaign was to learn about the structure of CEM programs, resources dedicated to customer experience, and the results from successful CEM initiatives.
In this whitepaper, TSC will share some of the key findings around CEM program structure and strategy.
This paper will also feature best practices shared by organizations that have been able to drive the most out of their Customer Experience Management initiatives.
We'll send a link to download The Service Council whitepaper and invite you to attend upcoming webinar focused on findings of this whitepaper.