In today’s competitive market, customers expect and demand support whenever and wherever they need help. Businesses also expect their support teams to work within multiple systems and quickly utilize various processes, all of which create barriers for customer to effectively contact and obtain support for their products and services.
Mize Support SmartBlox consolidates the processes and systems in order to streamline the support process and provide a single point of support entry for your internal and external customers.
Support can be provided whenever and wherever your customer are with the Support SmartBlox mobile apps and web portals. These mobile interfaces allow your dealers and customers to create, manage, and monitor support requests in real-time.
These Support SmartBlox solutions connect your customers with the help and answers they need, anytime, anywhere.
- Mobilizes your support with iOS/Android apps so your customers can obtain help anywhere
- Minimizes data entry by retrieving customer and product information automatically
- Seamless Integration with third-party systems (SmartConnect for Salesforce.com)
- Simplifies and Improves overall Support Request Processes
- Increase the cross functional usage of Services, Resources, and Solution
- Consolidate the Support Data Sources and improve the quality of the data (inbound / outbound)
- Provides better analytics and reporting throughout the organization
Benefits to both the Consumer and Support Team:
- Enhances product ownership and customer experience
- Eliminates queues and frustration associated with call centers providing a call-now access feature on mobile apps
- Empowers customers for self-service through the Support SmartBlox web portal
- Enables faster resolution to support and service issues by connecting internal systems and teams
- Gains efficiency, speed, and value in customer service operations
- Results in satisfied customers and improved Net Promoter Score
- Lowers cost of support and service per customer
- Smarter Customer Engagement helps grow service revenue and profitability
- Decreases reliance on call center agents by providing 24/7 self-service